(4.8 / 5)16+ Ratings

Jobber Reviews

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Overall Rating

4.8
16 Reviews
  • 573%
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  • 32%
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About Jobber

Jobber is a company that provides a platform to home service businesses to meet their customers' expectations for convenient and fast service. The platform also helps businesses to plan their week and optimize their routes to fit more jobs into each day, without needing to hire additional staff. With Jobber, businesses can offer online booking options, customize request forms, and get notified of customer requests. Additionally, Jobber allows businesses to create and send professional quotes and follow up on them automatically.

Jobber Pros & Cons

Here are some pros and cons of getjobber.com:

Pros:

  • Facilitates scheduling, work management, and invoicing process.
  • Multiple support channels including via phone, email, live chat, and Help Center.
  • One-click route optimization.
  • Easy to use.
  • Well-priced.
  • Lots of features.

Cons:

  • Lacks free version.
  • Lacks contract management capabilities.
  • Pay extra for valuable add-ons such as inventory management.
  • Additional cost for top features.
  • Complex plans.

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Jobber Customer Reviews (16)

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Lydia Talbot
Lydia Talbot
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Apr 17, 2024
Charlotte Robinson
Charlotte Robinson
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Apr 17, 2024
Byron Rush
Byron Rush
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Apr 17, 2024
Maureen Houle
Maureen Houle
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Apr 15, 2024
Logistilla Babin
Logistilla Babin
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Apr 15, 2024
Jamie Watts
Jamie Watts
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Apr 15, 2024
Deborah Hicks
Deborah Hicks
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A Must for Any Service Company

If, like me, you run or work at a service biz, this program is just what the doctor ordered. Schedules, invoices, payments - it handles it all while seamlessly integrating with essential tools. Recent addition of work orders is so clutch. Makes life that much easier.

Jun 21, 2023
Daniel Lucas
Daniel Lucas
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Total Game Changer in the Way We Manage Clients

This biz management software completely changed the game for our company! Customer and job details are automatically entered and updated. Invoices go out in seconds. We can now offer online booking which is a huge timesaver. Highly recommend

Jun 21, 2023
Owen Clark
Owen Clark
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Sweet Solution for Streamlining Field Jobs

Jobber's software has revolutionized the way our business handles scheduling, payments and paperwork. Everything is in one place and accessible from anywhere via phone or computer. This has seriously upped our efficiency and productivity.

Jun 21, 2023
Patricia Scherer
Patricia Scherer
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This Program Will Level Up Your Business

Wow! Within days of using this software, I witnessed massive improvements for our whole operation. Being mobile-friendly makes managing jobs on the go a breeze.Automatic reminders prevent missed appointments. Needless to say, customers are happier and we're making significantly more $.

Jun 18, 2023

Jobber Customer’s Q&A

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Jobber Features and Benefits

Jobber is a field service software that offers a range of features to help service businesses run smoothly. Here are some key features and benefits:

Key Features:

  • Quoting: Create and send professional-looking quotes that clearly display the details of the work. Quotes are interactive, allowing customers to add on services and approve the updated total.
  • Scheduling: Once customers book, choose a time slot based on the team’s availability and preferences.
  • Invoicing: Send invoices through Jobber, reducing administrative work at every stage of the job.
  • Online Booking: Save time on scheduling by letting leads and customers book an appointment online.
  • Client Portal: Provide a professional online experience and reliable communication that keeps everything moving forward.
  • Real-Time Notifications: Keep a pulse on the everyday activities happening in the business and stay on top of who’s doing what, when, and where.
  • Business Dashboard: Monitor key performance indicators (KPIs) with reporting and analytics tools.
  • Job Costing: Understand the profitability of each job.
  • Team Management: Assign tasks based on the location of the crew.

Benefits:

  • Customer Experience: Impress customers with experiences they have come to expect in other industries.
  • Business Growth: Turn customer service into fuel for the business. Jobber makes it easy for customers to refer friends online, and to thank service pros with an average 15% tip.
  • Time Saving: Automate some of that repetitive office admin work and get 30% of the day back.
  • Professionalism: Provide a professional online experience and reliable communication that keeps everything moving forward.
  • Efficiency: Keep a pulse on the everyday activities happening in the business and stay on top of who’s doing what, when, and where.

Jobber Pricing

Jobber offers 4 plans with different available features and numbers of users per plan:

  1. Core: $49/month billed annually or $69/month billed monthly. It includes scheduling and managing jobs, sending quotes and invoices, a 24/7 client self-serve hub, and digital payments.
  2. Connect: $129/month billed annually or $169/month billed monthly. It includes automated reminders & payments, 1-on-1 product coaching, QuickBooks Online sync, online booking, and up to 5 users.
  3. Grow: $249/month billed annually or $349/month billed monthly. It includes quote add-ons and images, job costing, automated quote follow-ups, two-way text messaging, and up to 15 users.
  4. Lite: Starts at $19/month.

Each plan includes a free 14-day trial and access to all Jobber features, no credit card required. Additional users can be added for $29/user.

Payment Method

Jobber Payments is a fully integrated payment processing platform that allows managing client card information, payments, and deposits. It offers a convenient payments option for clients to make online payments through the client hub. Both the service provider and clients can securely save credit cards on file. These can be charged as needed or set up to bill automatically on a recurring basis.

Jobber Payments can process all major debit and credit cards. As long as it has a Visa, Mastercard, AmEx, or Discover logo on it, the card can be accepted. When paying through the client hub, clients can also choose to pay their invoice with Apple Pay or Google Pay. The minimum payment with Jobber Payments is $0.50.

There are two payment options through Jobber Payments: Card payments (such as credit and debit) and ACH bank payments. The latter is available in the US only. The fees paid per card payment transaction are determined by the Jobber subscription plan.

Clients can save their own cards in the client hub. They can enter their card or bank details to save a payment method for future use. Clients can also manage their saved payment methods from their Wallet. To add a payment method, they'll need to click + Add Payment Method. If they are adding more than one payment method, they can also check a box to indicate which one is the default payment method.

All payment methods added for a client will appear in the wallet section, including those that were added manually and those that were added by the client. The default card is indicated by a Default label as well as a star.

Remember, no credit card is required to start the free trial. Enjoy using Jobber!

Jobber FAQs

FAQ

Jobber Alternatives

Here are the top 10 alternatives to getjobber.com:

  1. FieldPulse: A business hub that helps run mobile service or contracting business. It is available on iOS, Android, and the web. It offers features like scheduling, customer management, estimates/invoicing, digital payments, timesheets, and GPS-location tracking.

  2. Housecall Pro: An all-in-one field service management and CRM marketing tool for service professionals. It is optimized for quick response.

  3. ServiceTitan: A comprehensive software solution for residential home services companies. It is designed to be easy to learn and use, yet is still powerful and feature-packed enough to meet the demanding needs of today's most progressive companies.

  4. Kickserv: A field service software that manages leads, estimates, team's schedule, jobs, invoices, and payments. Kickserv is an easy-to-use software that you can access anywhere, anytime.

  5. Salesforce Field Service: A part of the Salesforce platform which is a comprehensive suite of business applications focused on customer service, sales, and marketing.

  6. Synchroteam: A complete and intuitive field service management software (FSM) to manage, monitor and synchronize in real-time your field team.

  7. LawnPro: A software that makes running your lawn care or landscaping business a breeze with easy-to-use software.

  8. MarketBox: A sales and scheduling platform designed for service businesses with mobile and virtual workforces.

  9. Repair Shop Software: A software that helps to manage a repair shop including customer, job, and invoice management.

  10. Pest Control Software: A software that helps pest control businesses to increase efficiency and productivity through automation.

Remember, the best alternative depends on the specific needs and requirements of the business.

FAQ

Jobber Return Policy?

Jobber Payments Refunds are processed for an invoice or a deposit paid through Jobber Payments. The refunds take approximately 5-10 business days to process and the funds are returned back to the same card that was originally charged.

To issue a refund, locate the payment or deposit that needs to be refunded. This can be found either from the client's billing history box located on the client's profile or from the paid invoice where the payment appears below the invoice total. Once the payment or deposit is located, click to open the payment details. From the pop-up, select the Issue a refund button.

If the Jobber Payments balance is below -$1,000, the option to refund the payment will be temporarily disabled until the balance is positive. Before the refund is issued, confirmation of the refund is required. If a copy of the refund receipt is to be emailed to the client, leave the box checked for Send email receipt.

Next, select if issuing a full refund, or another amount. To return the full payment amount to the client, select Full refund. If wishing to issue a partial refund, select Other amount and then enter the amount to be refunded. Once the selection is made, click Next.

The refund will take 5-10 business days to process. Once the refund is issued, it cannot be canceled. To email the client a receipt for the refund, check the box for Send email receipt. Payments that were refunded will update in the billing history box to show a label for "Refunded" or "Partially Refunded" depending on which option was selected. The billing history box will display the refund amount as well the account balance.

To cancel a subscription from Jobber.com, click the Gear Icon in the top right and select Account and Billing. Click on the green How to Cancel Your Jobber Account link in the bottom right corner of this page. Press the red button on this page to Request Cancelation. This will notify the Success Team that the account is intended to be canceled and will allow the cancelation to be processed once a call is made to finalize the cancelation details.

Canceling the Jobber subscription will prevent access to the account information including all clients, jobs, invoices, and any other information entered or that Jobber has generated automatically. Access to the Jobber account will still be available until the end of the current subscription period already paid for, but the subscription will not renew.

For information about subscription billing and refunds for the Jobber subscription, refer to the terms of service. If subscribed to Jobber through Jobber.com, please refer to Section 3 "Fees, Payments, Refunds, Upgrading, and Downgrading". Jobber App subscribers, please refer to Section 14 "App Terms" for details relating to subscription plans, fees, and service cancellation through the App.

Once the account is closed, if wishing to return to Jobber a brand new Jobber account will need to be signed up for as the original one will be gone.

FAQ

How To Open A Jobber Account?

To open an account on Jobber, follow these steps:

  1. Visit the Jobber website.
  2. Click on the "Start Free Trial" button.
  3. Enter a valid email address and password.
  4. Click on the "Start Free Trial" button again to create the account.

After creating the account, there are some initial setup steps to get the account ready for use:

  1. Company settings: Add or edit company info that clients will see such as the company name, phone number, email, and address.
  2. Branding & set up PDF templates: Upload or edit the company logo as well as customize professional templates for quotes, invoices, and jobs.
  3. Personal settings: Add or edit personal details- name, email, password, and physical address.
  4. Tax rates: Add tax rates and location details for accurate accounting.
  5. Add your team: Have the whole team connected and working in sync.
  6. Get the Jobber App: Download the app so the team can view their schedule and log their time.
  7. Set up Jobber Payments: Unlock the ability to charge credit cards in the field or in the office.

Once these steps are completed, the account is ready for use. Remember, no credit card is required to start the free trial. Enjoy using Jobber!

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